Shipping policy

We typically process and ship your order within 24hrs. Couriers handle deliveries once the packages are in their hands and it is out of our control. We are not responsible for the delay, loss, damage due to courier or any other factors not within our control. 

Please be aware that delays can occur due to holidays and unforeseen events.  This means it can take an additional 1-4 weeks in the delivery time. ORDER EARLY to ensure on-time delivery.

Sorry, but we can not cancel your order when it's already shipped.

We use 3rd party tracking systems to track orders, and if the website states that your order was delivered, then we will go by it. Only when the province/state, city or postal code from your tracking number is not consistent with your inputted shipping details, we will offer the refund.

 

To Canada

Shipping fees will vary depending on your city of residence. Free shipping is available for orders over CA$50. 

To get an estimate of the shipping fees for your order, you should simulate an order by putting items in your cart and enter your shipping information. You do not have to enter payment information, the shipping fee will appear before you get to the payment step. 


To the USA

Shipping fees will vary depending on your city of residence. Free shipping is available for orders over CAD$50(~ USD$40). 

To get an estimate of the shipping fees for your order, you should simulate an order by putting items in your cart and enter your shipping information. You do not have to enter payment information, the shipping fee will appear before you get to the payment step. 

 

To Other Countries Worldwide

For international orders, shipping is calculated at checkout once you input your shipping address. The standard Small Packet shipping is handled by Canada Post. The standard shipping service usually does not provide a tracking number. We might send you the shipping confirmation number upon shipment but it can't be used to locate the whereabouts of your parcel. If you prefer to use tracked service there are shipping options that are clearly identified as "tracked" or "tracking", or if you prefer to use a courier service such as UPS, DHL, etc.

**Customer may be required to pay local customs fees, duties or taxes**